Shipping Policy & Terms and Conditions

 Shipping Policy

Time

  • Nairobi & Nairobi Outskirts: 2 – 5 days from order confirmation
  • Up Country: 3 – 6 days from order confirmation
  • We will dispatch your item within 2 working days subject to company closure, public holidays and stock levels. If for some reason we cannot fulfill your order or we know there will be a delay – we will contact you via e-mail or the phone number you provide.
  • All deliveries will require a signature of receipt. Please ensure someone is present at the delivery address to sign for the order, if the person completing the order is not available please disclose an alternative contact person in the space provided at the bottom of the checkout.
  • If you are paying via cash on delivery, please ensure the exact amount of cash is kept ready.
  • We or Aramex (our third party logistics provider), will attempt to contact you 3 times before we cancel the order after which the order will be shipped back to Ramtons HQ.

Policies

  • All deliveries will require a signature of receipt. Please ensure someone is present at the delivery address to sign for the order, if the person completing the order is not available please disclose an alternative contact person in the space provided at the bottom of the checkout.
  • If you have opted for cash on delivery mode of payment, please ensure the exact amount of cash is kept ready.
  • We or Aramex (our third party logistics provider), will attempt to contact you 3 times before we cancel the order after which the order will be shipped back to Ramtons HQ.

Charges

  • Delivery charges are subject to the order size and weight. Your delivery can be charged only on one of the following tariffs inclusive of vat:
    • Nairobi: 200,400,700,1500, 2500,5000, 10000
    • Up country: 300,500,1000,1800, 3000, 6000, 13000

Terms & Conditions

  1. Coupon Discounts: Hypermart LTD may extend coupon codes which customers may redeem in return for discounts on various products. Coupon discount codes are not applicable on items that are already on sale and/or shipping costs. Coupon codes are not valid past the stated expiration date.
  2. Register your product and get free extended warranty: Once a customer successfully registers their products through the portal, they will be eligible for ‘X’ months extra warranty only on the product registered. All Ramtons items come with a standard 1 year warranty. X months will be added to the finish date of the customer’s warranty. For example- customer purchased an item on 01/01/2016, the warranty expires on 01/01/2017 – however if registered online and the stated amount is 6 months then it will now expire on 01/07/2016. Warranty card must be provided, it must be original, untampered and all terms and conditions on the warranty will apply.

Policy & Cancellation

Canceling an order

  • At Ramtons we will notify you about your order every step of the way. From order confirmation to dispatch to tracking. You may only cancel your order before the item has been dispatched. To do so please call our Ramtons online number to lodge your claim: + 254725884197
  • Hypermart LTD is at liberty to cancel any orders at our discretion.

Faulty items

  • We carefully select our products for our esteemed customers, however in the event that you receive items which are not working straight out of the box, please ensure you call Ramtons online phone number to state your claim after which the item will be shipped back to Hypermart at our own cost. This should be done no later than 3 working days from the day you received the product. In this instance Hypermart LTD will arrange pick up of your product, it will either be fixed or replaced and sent back to you under normal shipping conditions. In this instance, a refund will not be availed.

Additional Queries

Contact us for web queries here: + 254725884197

Licensed Partners

Aramex

  • Our deliveries will be fulfilled with our partners at Aramex.
  • Our mobile and card payments are processed through iPay Kenya. Safe and secure.

iPay

  • Our mobile and card payments are processed through iPay Kenya. Safe and secure.

 

 

Delivery Region City Payment Type
     
Rift Valley Nakuru Mobile Banking& Card
  Eldoret Mobile Banking& Card
  Ngong Mobile Banking& Card
  Nanyuki Mobile Banking& Card
  Rongai Mobile Banking& Card
  Naivasha Mobile Banking& Card
     
Coast Mombasa Mobile Banking& Card
  Malindi Mobile Banking& Card
     
Central Nyeri Mobile Banking& Card
  Kikuyu Mobile Banking& Card
  Kijabe Mobile Banking& Card
  Kiambu Mobile Banking& Card
  Limuru Mobile Banking& Card
     
Nyanza Kisii Mobile Banking& Card
  Kisumu Mobile Banking& Card
     
Eastern Athi River Mobile Banking& Card
  Meru Mobile Banking& Card
     
Nairobi Nairobi Mobile Banking,Card&COD
  Thika Mobile Banking,Card&COD
  Syokimau Mobile Banking,Card&COD
  Ruiru Mobile Banking,Card&COD
  Athi River Mobile Banking,Card&COD

 

 

 

 

 

 

 

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About Us

Ramtons is an appliances brand, aiming to make the lives of its users Read More...

+ 254725884197