Shipping Policy & Terms and Conditions


Delivery

We at Ramtons promise to do our best to provide you with an efficient and hassle-free delivery process. We have taken and will continue to undertake necessary precautions to ensure your Ramtons products are delivered to you safely by our third-party delivery partners.

Nairobi & Nairobi Outskirts:        2-5 business days from order confirmation

Up Country:                                 3-6 business days from order confirmation

*Delivery will only be made after our third party courier companies have verified the order with you over the phone

Charges (in KES) are based on the cumulative weight of you order and the delivery location:

0-5.9KG

6-15.9KG

16-59.9KG

60-119.9KG

120-199.9KG

200-300KG (Max Order Weight)

Nairobi & Outskirts

200

400

700

1,500

2,500

5,000

Up Country

300

500

1,500

2,000

3,500

6,500

 Returns

Ramtons will replace your ordered items if:

-          The items are proven to be dead on arrival (not working due to factory fault or other)

-          There are damages to the item caused by reasons other than mishandling by the final recipient

To request a replacement – kindly call 0800723723 and keep your order details at hand.

In the event of a replacement Ramtons will bear the delivery cost for the replacement portion. We will need to collect the faulty item(s), inspect the items and advise you accordingly.

If Ramtons is unable to replace an item within 7 business days from your we will refund you the total value paid in full inclusive of all delivery charges and taxes.

Warranty

All Ramtons & Candy branded appliances come with a 1 year warranty. Goods under warranty are subject to terms and conditions which are available on the physical copy inside the box. 

Additional Queries

Contact us for web queries on: +254725884197